Support

We're here to help! If you have any questions, concerns, or need assistance with Tongue Lens, please don't hesitate to reach out to us.

Frequently Asked Questions

How does Tongue Lens work?

Tongue Lens uses AI-powered processing to provide wellness insights based on traditional principles of Ayurveda and Traditional Chinese Medicine. Simply take a photo of your tongue, and the app will generate personalized wellness observations and lifestyle suggestions.

Is my data secure?

Your tongue photos and insights history are saved on your device; there is no cloud photo library. When you request an analysis, a copy of the selected photo is sent over an encrypted connection to our AI provider to generate your insights. See our privacy policy for details.

Can Tongue Lens diagnose medical conditions?

No. Tongue Lens is a non-medical wellness application and does not diagnose, treat, or prevent any medical condition. All interpretations are for general wellness and lifestyle guidance only. Always consult licensed medical professionals for health concerns.

How do I delete my data?

Your scan history is stored on your device. You can delete it at any time with "Delete Scan History" on the Profile screen, or by uninstalling the app. For data held by our service providers, contact support@tonguelens.com.

What devices are supported?

Tongue Lens is available for iOS through the Apple App Store and for Android through Google Play.

I have a subscription question

Payments, subscriptions, and refunds are handled by the store where you downloaded the app. Please manage your subscription through your Apple App Store or Google Play account settings, or contact the relevant store's support team for billing inquiries.

Need More Help?

If you couldn't find the answer to your question here, please email us at support@tonguelens.com and we'll be happy to assist you.